Shipping policy
We are committed to delivering your purchased products in a timely and efficient manner. Please read our shipping policy below for more information:
- Processing Time: Once you place an order, we will process it within 1-2 business days. This includes verifying the payment, preparing the products, and packaging them for shipment.
- Delivery Time: The delivery time for your order may differ based on where you are located and the shipping method you select. Typically, orders within India take around 5-7 business days to arrive, while orders outside India may take approximately 12-20 business days. Please keep in mind that these are estimated delivery times and there could be potential delays due to factors beyond our control, such as customs procedures or unexpected events.
- Shipping Methods: We partner with reliable shipping carriers to ensure the safe and efficient delivery of your products. The specific shipping methods available will be displayed at the checkout page, and you can choose the one that best suits your needs.
- Tracking Information: Once your order has been shipped, we will provide you with a tracking number. You can use this number to track the progress of your shipment online. Please note that it may take a few days for the tracking information to become available after your order has been shipped.
- Shipping Fees: The shipping fees will be calculated based on the weight, dimensions, and destination of your order. The exact shipping cost will be displayed at the checkout page before you make the payment.
- International Shipping: We offer international shipping to select countries. However, please note that additional customs duties, taxes, or fees may apply depending on your country’s regulations. These charges are the responsibility of the buyer and are not included in the product or shipping costs.
- Shipping Restrictions: While we strive to provide worldwide shipping, there may be certain restrictions on shipping to specific locations due to legal or logistical reasons. If your location is not eligible for shipping, we will notify you and provide a full refund.
- Damaged or Lost Shipments: In the rare event that your shipment arrives damaged or is lost during transit, please write to us on email: info@theeasternloom.com or Message/Whatsapp on +91 783-890-0901 immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund.
If you have any further questions or concerns regarding our shipping policy, please feel free to reach out to us on info@theeasternloom.com. We are here to assist you and provide a smooth shopping experience.